Privacy Policy

CREDIT CARD PAYMENT PRIVACY POLICY AND TERMS AND CONDITIONS OF USE
 
By attempting to make a payment by credit card through the STI/SPFA website, you agree that you are aware of the following privacy policy, accept the following terms and conditions and authorize payments to STI/SPFA from your credit card.

STI/SPFA is concerned about your right to privacy. Information provided for your credit card payment (including your name, credit card number, account and other personal details) will not be shared or sold to anyone outside of STI/SPFA and the financial institutions used to process payments. 

We use this information to ensure that the payment process occurs accurately and efficiently. If you do not wish to provide us with the required information, we will not be able to process your online credit card payments. You are responsible for the accuracy of all information provided. You shall not, at any time, provide us with information which is false, inaccurate, misleading or deceptive. If we have grounds to believe that you have provided us with such information, we may choose not to proceed with processing your payment.

We use [type of software] to protect your credit card information.  This encrypts information and keeps the data private and confidential between you, STI/SPFA and the financial institutions used to process payments. This technology makes it safe to transmit your credit card number over the Internet.

Completion of an online credit card transaction is contingent upon the authorization of payment by all entities involved in the processing, including your applicable credit card company.  If, for any reason whatsoever, your payment is not processed, authorized or accepted by any entity involved in the processing of any online credit card transaction, your payment obligation shall remain outstanding and may be subject to late fees, charges or other actions where applicable.

You are responsible for any fees associated with any payment transaction that is returned by any bank or other financial institution. You understand and agree that STI/SPFA is not liable for erroneous bill statements or incorrect charges to your account. 

STI/SPFA REFUND and CANCELLATIONS POLICIES
For refund information on STI/SPFA Seminars, Meetings or Certification Courses, refer to the online brochure for each course, as cancellation deadlines and resultant cancellation fees may differ for each course.

PRINT DOCUMENTS
Any printed or bound document can be returned for a full refund of the purchase price within 30 days of shipment; however, no refunds are provided for shipping charges.  

ELECTRONIC or DOWNLOADABLE DOCUMENTS
Purchases and requests for electronic or downloadable documents (fee and no-fee) are confirmed in an email that includes a weblink.  The weblink is available for activation for only three business days. If the weblink is not activated within that period of time, the download feature becomes inactive.
There are no refunds for any documents delivered electronically. 

INTERNATIONAL SHIPPING
All documents purchased for shipment to countries outside the United States must be sent electronically. No shipping cost will be incurred.  If you wish to purchase a printed document and have it shipped outside the US, please contact STI/SPFA at 847/438-8265 x 221.